Frequently Asked Questions
Please check them out, you may find your answers here!!

- How much is shipping and handling?

- How do I pay?

- When will my order arrive?

- Is it legal to import airsoft in my country?

- How much is the import duties and taxes?

- Does the product come with the original packaging and English instructions?

- Does our product come with any Warranty or Guarantee?

- What is the best gun?

- What does your AEG include?

- How come your Airsofts are much cheaper than our local retailer?
 

Answer:

How much is shipping and handling?

We offer three choices on shipping and handling.  Arranged from fastest to slowest, they are speedpost, airmail and ground (surface) mail.  Of course Speedpost is the most expensive and ground mail is the least.  We recommend Speedpost as your order is usually of high value. Speedpost parcel can be tracked and it is more secure.  Here are the rates for different shipping options.

Estimated SPEEDPOST shipping cost (USD)

North America
Europe Countries
Average AEG
(M4A1, MP5A4)
61
63
Average Gas Pistol
32
37

Estimated AIRMAIL shipping cost (USD)

North America
Europe Countries
Average AEG
(M4A1, MP5A4)
50
56
Average Gas Pistol
26
35

Estimated GROUND shipping cost (USD)

North America
Europe Countries
Average AEG
(M4A1, MP5A4)
33
33
Average Gas Pistol
21
27

(**Please note that these are estimated costs)

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How do I pay?
We offer bank to bank transfer (money wiring) and foreign bank draft payment options.

-For Credit Card payment
We accept VISA, MASTER and AMERICAN EXPRESS card through Iescrow (Tradenable) or Paypal.  In the Iescrow (Tradenable) transaction, money will not change hands until order is received by you.  Hence, you have better protection.  It also saves your time. You just need to pay 2% more on the total cost of your order to enjoy such benefits.  Please visit www.tradenable.com for more information.  We also accept credit card through Paypal for US orders.  You just need to pay 1.9% more on the total cost of your order to enjoy such benefits.  Please visit www.paypal.com for more information. For credit card orders, we accept the total order amount (i.e. shipping excluded) from USD 50 to USD 1,000.

-For Direct Bank to Bank Transfer(money wiring) payment
You can obtain such service from your local bank.  Once your order is confirmed, our bank details will be given to you. Your order will be sent within two working days upon payment received.  Please note that money wiring usually incurs a service fee charged by your bank.

-For Foreign Bank Draft payment and International Money Order
You can obtain such service from your local bank.  Once your order is confirmed, bank details will be given to you. Paying by Foreign Bank Draft or International Money Order does slow down your order somewhat, as we do not ship the items to you until your funds clear.  Please note that issuing a Foreign Bank Draft usually incurs a service fee charged by your bank.  We do not accept money order, bank cheque nor personal cheque.

We do NOT accept:

- Travellers Cheque (Check) - Cash by mail

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When will my order arrive?

Total delivery time = Shipping time (depending on the shipping option selected) + Process Time (usually 1 day)

Shipping Options
By Speedpost : 2-3 days service (Speedpost provides parcel tracking service)
By Airmail : 2-3 weeks service
By Surface mail : 1-2 months service

We do not ship on Sunday and Holidays. Please allow an additional 1-2 days for weekend orders.
(Please note that delay in delivery is not our responsibility.)

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Is it legal to import airsoft in my country?
The best thing to do is to check with your local Customs.  The safest way is to get assurance from Customs, get a copy of the relevant law section and send it to us.  We offer 100% Guaranteed delivery against customs seizure. It applies to most countries and most states in the US.  For countries or some US states where airsoft is prohibited, such Guaranteed delivery does not apply.  Additionally, when ordering from DEN, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Please note that shipment lost due to courier's fault is not our responsibility.

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How much is the import duties and taxes?

You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they are. Customs policies vary widely from country to country; you should contact your local customs office for further information.

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Does the product come with the original packaging and English instructions?

All products come with the original packaging. All Mauri AEGs come with English manuals.  For other products, only Japanese manuals are offered.

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Does our product comes with any Warranty or Guarantee?
Honestly, we cannot provide guarantees to our airsoft as we are thousand miles away.  But we guarantee that each and every gun we sold is in perfect working condition.  Before shipment, each gun is test fired to ensure it is fully operational.

We do not offer refunds or exchanges.

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What is the best gun?
There is no definite answer for this question. As Ferrari might be the best car for me but worst car for my Mum.  Also, we can't say Ferrari is better car compared with Porsche and vice versa.

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            What does your AEG include?
Each Marui AEG will include one magazine, a loader, a cleaning rod, BBs(200rds 0.25g) and a manual.
Battery and charger are NOT included.

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            - How come your Airsofts are much cheaper than our local retailer?

It is because our listed price does not include any battery nor charger.  We are located in Hong Kong and therefore shipping rates will normally be higher. Our price is still very competitive after considering the total cost with shipping, the battery and charger included.

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